User

Privacy Policy

FamilyFarmBD


1. Introduction

FamilyFarmBD is deeply committed to protecting the privacy, confidentiality, and security of your personal data. This Privacy Policy outlines how we collect, use, process, store, and safeguard your information when you visit our website www.familyfarmbd.com (the "Site") and utilize our direct-to-doorstep organic grocery delivery services. By accessing, registering with, or using our Site, you explicitly consent to the data practices and collection methods described in this policy.


2. Information We Collect

To process your orders efficiently and provide you with an optimized shopping experience, we collect two types of information:

  • Personally Identifiable Information: When you register an account, place an order, or subscribe to our updates, we collect personal details including your name, precise delivery address, primary contact number, email address, and profile password.
  • Technical and Browsing Data: When you browse our Site, we automatically collect certain technical data through your browser or device. This includes your Internet Protocol (IP) address, browser type, device specifications, operating system, time spent on the platform, and the specific pages you visit.

3. How We Use Your Information

We utilize the information we collect strictly for operational, customer care, and service enhancement purposes, including:

  • Processing, validating, and successfully routing your organic food, poultry, and livestock product orders directly to your doorstep.
  • Communicating vital updates regarding your order status, stock availability alerts, or scheduling delivery drop-offs via phone calls, SMS, or emails.
  • Managing your FamilyFarmBD Loyalty Program profile, calculating accumulated cashback points, and keeping track of your specific tier status.
  • Improving our website user interface, product assortments, and digital performance based on aggregate browsing trends.
  • Providing you with customized marketing communications, seasonal farm harvest updates, exclusive discount vouchers, and campaign promos (which you can opt out of at any time).
  • Preventing fraudulent transactions, verifying user identities, and maintaining the overall digital security of our e-commerce environment.

4. Financial Data & Payment Gateway Security

FamilyFarmBD prioritizes your financial data security above all else:

  • We do not store or keep any debit card numbers, credit card details, or Mobile Financial Service (MFS) pins (such as bKash, Nagad, or Rocket) on our corporate servers or database systems.
  • All digital electronic payments are routed and processed instantaneously through a bank-approved, highly secure, and internationally recognized PCI-DSS compliant (SSL-Encrypted) payment gateway network.

5. Password Encryption & Internal Security Data

We implement state-of-the-art technological guardrails to prevent data breaches:

  • Your registered customer profile password is secure on our servers using SHA512 (Secure Hash Algorithm). This advanced, one-way cryptographic hashing algorithm ensures your account profile credentials remain virtually unbreakable and inaccessible to external third parties or internal personnel.
  • Internal access to your basic delivery logs (such as your address and phone number) is restricted only to authorized logistics dispatch teams and customer support staff, solely to execute physical package delivery.

6. Third-Party Data Sharing

FamilyFarmBD does not sell, trade, rent, or exploit your personal information to outside companies for marketing purposes. Data sharing is limited to the following essential avenues:

  • Logistics & Delivery Partners: Your name, address, and contact number are securely passed to our designated inner-city delivery agents to facilitate prompt delivery within the Dhaka Urban coverage zone.
  • Legal Compliance: We reserve the right to disclose personal data if required by the prevailing laws of the People's Republic of Bangladesh, court orders, or formal directives issued by state law enforcement agencies investigating digital fraudulent activities or security breaches.

7. Use of Cookies

Our website uses "Cookies" to improve your overall digital browsing experience. Cookies are small data files stored on your local device's hard drive by your web browser. We use cookies to keep track of items in your shopping cart, recognize you upon your next visit, and understand customer navigation choices. You can choose to disable cookies through your personal browser settings; however, please note that doing so may limit your access to certain dynamic functionalities on our Site.


8. Your Rights and Data Control

As a valued member of the FamilyFarmBD community, you retain full ownership over your data. You can log in to your account dashboard at any time to modify, update, or correct your personal information (such as changing a new delivery address or updating a secondary phone number). If you wish to permanently delete your account profile and wipe your historical records from our internal active databases, you may submit a formal request to our customer support desk.


9. Changes to this Privacy Policy

FamilyFarmBD reserves the right to update, amend, or rewrite this Privacy Policy at any time to reflect changing local regulations, data security frameworks, or platform upgrades. Any adjustments made will be published immediately on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of the website following policy adjustments constitutes your explicit acceptance of the revised privacy practices.


10. Contact Us

If you have any questions, clarifications, feedback, or concerns regarding our data management practices or this Privacy Policy, please feel free to reach out to our administration team: